“Our relationship with Rachael and John at Scaffold has evolved as our culture, structure and performance has improved significantly with their help.”
– Paul Haywood, HR Manager PIC
Working with PIC
Having completed their first Cultural Capability Assessment with Scaffold Coaching, PIC launched a series of initiatives which resulted in them achieving The Times Top 100 Companies Outstanding accreditation.
The problem
Senior Management at PIC believe that staff satisfaction and a supportive culture are key to motivation and competitive advantage. Yet, they weren’t sure they were measuring employee engagement effectively. After being disappointed with the effectiveness of “Investors In People (IIP)”, PIC were looking for an alternative credible business performance assessment and benchmarking tool.
What we did
We worked closely with the HR team to restructure and rewrite some of the employee engagement questions. We also introduced them to our Culture Capability Assessment, tailored to meet what PIC needed, to maintain its competitive advantage. One of its unique features are individual random 1-2-1 interviews with Senior Management, Employees and PIC clients to understand their thoughts on the 12 pre-determined key capabilities.
Working together with PIC’s HR team we introduced an improved way of sharing the results internally to get feedback from Clients, Employees and Leaders that feed directly into the annual business planning and personal performance review process.
The results
Senior Management were provided with a robust view of their people culture and were able to identify three key capabilities, on which actions were agreed.
This led to a streamlined piece of work to improve their Customer Connectivity by focusing on communicating, service and gathering and honest client feedback. Learning by focusing on staff better understanding each other’s job roles. Efficiency, focusing on a process improvement team formed to reduce pressure and time wasted.
We followed up 12-months and 24 months later.
– 2017: 10 capabilities scored in the Sometimes Category and 2 in Consistent
– 2018: This improved from 4 capabilities scored in the Sometimes Category and 8 in Consistent.
This meant by 2019 their employee engagement results were better than ever
– 95% of employees believe PIC displays strong leadership throughout the organisation (up 20%)
– 91% believe we are good at communicating and sharing a strategic point of view (up 16%)
– 95% said they would recommend working at PIC.
